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Business Communications Manager Telephony Features Handbook © 2002 Nortel Networks P0993136 02 Copyright © 2002 Nortel Networks All rights reserved. The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks NA Inc. Trademarks NORTEL NETWORKS is a trademark of Nortel Networks. Microsoft, MS, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation. All other trademarks and registered trademarks are the property of their respective owners. 3 Contents Using telephone features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Telephones and telephone buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Telephone keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Telephone display and display keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 What line indicators mean . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 System ring indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 M7000/T7000 ring tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Programming memory buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Setting up your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Testing your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Using Handsfree/Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Answering calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Managing calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Handling busy tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Protecting your call privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Conference calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Private and public messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Monitoring Hunt Group calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Hospitality services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Scheduling services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Call display services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 ATA extension features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 IP telephone-specific features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Display prompts and messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Common display prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Viewing active services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Call log prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Report and record alarm codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Moving digital telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Moving IP telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Keep DN alive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Telephony Features Handbook 4 Contents P0993136 02 Using telephone features 5 Using telephone features This Telephone Feature Handbook describes all the features that you can access from your digital and IP telephones connected to a Business Communications Manager 3.0 system, providing that the feature has been allowed during programming. Your system administrator will indicate which features are not available to you. Note: Features in this guide are sorted according to function so that you can easily locate the function you want to program or use. This guide also includes information about the telephone models you can use on the system, and notes special cases, such as the M7100/T7100 telephones, which do not have line, intercom, or Handsfree/mute buttons. Display prompts that you may receive during telephone operation are described after the feature section. Instructions are also included that explain how to move your digital or IP telephones and retain the programming and call features. All system programming for your telephones is described in the Business Communications Manager 3.0 Programming Operations Guide, which also includes detailed descriptions of how the features are configured and how they work. The table below shows which buttons to use on the different types of Nortel Networks telephones to use the features. Refer to each user card for specific details about each type of telephone. Button T7000, T7100, T7208, Function T7316 M7100, M7208, M7000, M7100N, M7310, M7324 M7208N, M7310N, M7324N Feature Handsfree Mute IP telephones Display key (T7208/T7316) (T7208/T7316) Hold (T7000) (M7000) Release Answer call Telephones with line buttons: Press active line button or Intercom key and lift handset. Telephones with no buttons: Lift handset. This guide uses the following labels to indicate each type of configuration button: • FEATURE indicates pressing the Feature key • HOLD indicates pressing the Hold key. • RLS indicates pressing the Release key. Telephony Features Handbook 6 Using telephone features Telephones and telephone buttons The following figures show the digital telephones that this feature card supports. Each of these telephones comes with a user card that describes the telephone and any unique features. The i2004, i2002, and i2050 Software Phone users can use this feature card for feature references, keeping in mind that the buttons may be in different locations than those shown on other telephones. The NetVision handsets have a special feature card that supports the specific feature access information for that handset. DECT and Companion telephone feature access is described in the documentation that is specific to each handset. Two-line display telephones T7316 M7310 ! % $ # " M7324N M7324 3 1 ! $ # % " One-line display telephones T7208 T7100 % % # $ " $ # " Not shown: M7000/T7000, M7100, M7100N, M7208N, M7324 with CAP, i2004, i2002, i2050 Software Phone (telephone models may not be available in all regions). P0993136 02 Using telephone features 7 Telephone keys Refer to above figures for numbering. 2 Display screen Dial numbers. Enter numbers and letters for programming Displays prompts. 6 Hold button 3 Display button Displays button actions. 7 Release button 4 Memory button Dials code or number stored on the button 1 Dial pad 5 Feature button Press, then enter feature code Put active call on hold. End call or programming. Telephone display and display keys Telephones with displays, show prompts on one or two lines. Telephones with two-line displays, have display buttons under the display, which activate the action indicated by the second line of the display. Two-line display Display buttons The following table shows the dialpad equivalent for the display button functions for one-line display telephones. Display buttons Dialpad equivalent OK Hold ( QUIT Release ( ADD * ) ) Display buttons Dialpad equivalent Display buttons Dialpad equivalent SHOW # OVERRIDE # CANCEL # BKSP Volume bar VIEW # ANY A (wild card) What line indicators mean Flashing on and off for equal lengths of time There is an incoming call on the line. Flashing on and off more quickly You have placed a call on hold. Flashing on for longer than off A person has put a call on hold on that line. On, but not flashing You are connected on that line or the line is in use. Off The line is free. Telephony Features Handbook 8 Using telephone features System ring indicators double beep every 10 seconds Indicates a camped call for you. long single ring Indicates an external call. shorter double ring Indicates an internal or a call being transferred. brief single ring Indicates a redirected external call. You cannot answer the call. 3 beeps, descending in tone Indicates a priority call. M7000/T7000 ring tones stuttered dialtone Do Not Disturb and Divert single, low-frequency command input tone single, high frequency confirmation tone Programming memory buttons The telephones with programmable memory buttons can be programmed automatically when they are set up by the system administrator, or you can change the settings to suit your personal requirements. The feature codes in this section allow you to activate a memory key and view what is currently on a key. If you want to remove a feature from a key, either replace it with another feature, or program it with Blank. Button Inquiry Use this feature when you are labeling buttons or checking features. 1. Press FEATURE *0. 2. Press the memory key for which you want to view programming. Memory button Use this code to add feature codes to your memory buttons. 1. Press FEATURE *3 2. Enter the feature code, auto dial or speed dial feature code and number, or SWCA code that you want to program on your telephone. Run/Stop Store more than one auto dial number or external carrier feature code on one memory button. Press FEATURE *9 to insert a break point ï between numbers or codes. To use: The first press of the button dials the first number or code. Pressing the button a second time dials the next number or code. You can program up to four numbers or codes separated by break points per memory key. Erase memory button P0993136 02 Use this feature to clear a memory button. 1. Press FEATURE *1. 2. Press the memory key you want to erase. Using telephone features 9 External call features that can be programmed into memory codes: 1. Enter FEATURE *3 2. Enter auto dial or speed dial feature code. 3. Enter call feature in appropriate place in dialing string. Link FEATURE 71: Generate a Link signal to access a PBX or other host exchange. Long Tones FEATURE 808: Generate a tone for as long as you hold down a button. This is used to communicate with devices like fax or answering machines. Long tones are in effect only for your current call. Pause FEATURE 78: Program within an external auto dial sequence to insert a 1.5-second delay ï . Wait for dial tone FEATURE 804: Program in an external auto dial number to cause the system to wait to receive dial tone from another system before proceeding with the dialing sequence. Setting up your telephone These codes allow you to adjust features on your telephone, if they are available in your system. Background Music Listen to music (provided by your office) through your telephone speaker when you are not on a call. • Press FEATURE 86 to activate. • Press FEATURE #86 to cancel Contrast adjustment Adjust the contrast of your display. Dialing modes Choose a method of dialing. 1. Press FEATURE *7. 2. Press a number from 1 to 9 (depending on your telephone). 3. Press HOLD to set your choice. 1. Press FEATURE *82. 2. Press # to select the mode (described below). 3. Press HOLD to store the mode. Standard Dial: Select a line, then dial the number. (Standard Dial is always available, even if another dialing mode is selected.) Automatic Dial: Dial the number without choosing a line button first. Your prime line is automatically selected for the call. Pre-Dial: Dial the number, then press a line button. Edit the number by pressing the volume key before placing the call. Telephony Features Handbook 10 Using telephone features Language Choice Press FEATURE *501 to select Primary Language for the telephone display. Press FEATURE *502 to select Alternate Language for the telephone display. Press FEATURE *503 to select Alternate Language 2 for the telephone display. Press FEATURE *504 to select Alternate Language 3 for the telephone display. Moving line buttons Change the position of your line or hunt group line buttons. Ring volume Adjust the volume of your telephone any time it rings. 1. Press FEATURE *81. 2. Press the line button that you want to move. 3. Press the button that you want to move the line to. 4. Press RLS. The two buttons are exchanged. 5. Update the button label strip on your telephone. Line buttons cannot be exchanged with intercom, answer or Handsfree buttons. Press FEATURE *81 to make your telephone ring so that you can adjust the volume. Ring type Select a distinctive ring to help differentiate between your telephone and others nearby. 1. Press FEATURE *6. 2. Enter the ring type number (1 to 4). 3. Press HOLD. Note: This feature may be overridden by line or Hunt group distinctive ring settings with higher priority ring patterns. Static time and date Change the first line of the display to the current time and date. 1. Press FEATURE 806 to activate the feature. Cancel feature: FEATURE #806 Testing your telephone Use the following feature codes to test the hardware functionality of your telephone. To start all tests, press FEATURE 805. Handset speaker P0993136 02 Note: The handset test is not available when a headset is plugged into the telephone. 1. Press NEXT until the display shows Handset test. 2. Press TEST. 3. Pick up the handset and listen. You can hear dial tone through the handset at a maximum volume. The volume is reset to maximum only while the test is in progress. 4. Press any button to end the test. Using telephone features 11 To start all tests, press FEATURE 805. Power supply 1. Press NEXT until the display shows Power test. 2. Press TEST. All the indicators on the telephone light and the telephone rings at maximum volume. When the test ends, the display shows Power OK. The test continues for five seconds or until you press a button. Buttons and dial pad 1. Press NEXT until the display shows Button test. 2. Press TEST. 3. Press each button to determine its function. If the button you pressed uses an indicator, it lights when you test the button. 4. When you press the RLS button, Rls button appears on the display. 5. Press RLS again to end this test. Display 1. Press NEXT until the display shows Display test. 2. Press TEST. 3. Adjust the contrast level for the telephone display so you can clearly see the test results. Enter a number to change the contrast or press DOWN and UP. 4. Press OK or FEATURE to go ahead with the test. During the test, the display shows solid, dark blocks and all the indicators next to the buttons on the telephone. Any Busy Lamp Field (BLF) or CAP modules connected to the telephone must be completely lit. Any information displayed on the BLF before the test started is lost. 5. Press any button to end the test. Headset Note: The headset test is only available to telephones with a headset. 1. Press FEATURE 805 2. Press NEXT until the display shows Headset test. 3. Press TEST. You hear dial tone through the headset. The volume resets to the default level during this test. 4. Press any button to end the test. Speaker 1. Press NEXT until the display shows Speaker test. 2. Press TEST. You hear a page tone through the telephone speaker at the maximum volume. (The volume returns to its previously assigned level at the end of the test.) 3. Press any button to end the test. Telephony Features Handbook 12 Using telephone features Using Handsfree/Mute Handsfree allows you to talk on your telephone without lifting the handset. Mute allows you to block your side of the conversation from the person on the other end. On digital sets, this key is assigned automatically to the bottom right memory key of a telephone when Handsfree/mute is allowed at that telephone. Note: The T7208 and T7316 have separate mute and handsfree keys. IP telephones have separate mute key. The indicator next to the Handsfree/Mute button is solid when you have Handsfree turned on. It flashes when you mute the microphone. " Handsfree/Mute button default location on digital telephones* * IP telephones and T7316 and T7208 telephones also have a separate mute button H M uan ds te fr ee / Handsfree/Mute Tips: • Wait for your caller to finish speaking before you speak. The microphone and speaker cannot both be on at the same time. Your caller’s voice can be cut off if you both speak at the same time. • To prevent an echo, keep the area around your telephone free of paper and other objects that can screen your microphone. Turn down the microphone volume on your telephone to prevent feedback. When you change the volume level, both the microphone and speaker volume adjust. • Interruptions such as a tapping pencil can be loud enough to turn on your microphone and cut off your caller’s speech. Position the telephone so that any unavoidable local noise, such as an air conditioner, is behind it. This position limits the amount of background noise. • To mute your end of the call, press the active Handsfree/Mute button (on IP telephones, press the mute key). The indicator will start blinking. Press the button again to reconnect your microphone. P0993136 02 Using telephone features 13 Answering calls If a call comes in on a line that has an appearance at your telephone, you can simply press the line button, if you have HandsFree/Mute turned on, or you can pick up the handset, then press the line button. There are three indications of an incoming call: • ringing • a line button flashing (without or without ringing) • a message on the display (Telephones without displays will ring.) Accidental disconnect If you accidentally drop the handset back into the telephone cradle while answering a call, you can retrieve the call. Pick up the handset again or press the handsfree button within one second to reconnect to your call. Here are some other ways you can answer calls: Call Pickup directed Answer any ringing telephone. Call Pickup group Answer a call that is ringing at another telephone in your pickup group. Group Listening Use both the handset and speaker while you are on a call. Trunk Answer Answer an external call that is ringing on a line that has been placed into a Ringing Service schedule from any telephone in your system. 1. Enter FEATURE 76. 2. Dial the telephone extension number you want to answer. 1. Enter FEATURE 75. 2. The external call that has been ringing longest is answered first. 1. Enter FEATURE 802. 2. You remain listening through your handset, and at the same time, the caller can be heard through the speakers on your telephone. The caller can only hear what is transmitted through the handset. To avoid electronic feedback, keep the handset away from the speaker during the call, and press RLS to hang up. Note: IP-based telephones and portable telephones cannot use this feature. Cancel feature: press FEATURE #802 1. Enter FEATURE 800. Note: This feature does not work for a private line. Answer keys Answer calls ringing on telephones that have an Answer DN assigned to your telephone. 1. Press the memory key on your telephone with the flashing indicator beside the assigned key (you may or may not hear a ring). Telephony Features Handbook 14 Using telephone features Managing calls When you answer a call, you may have a number of choices about what you can do with the call. You may need to park it, or pass it on, or put it on hold until you find out where it needs to go. Call Forward Send your calls to another telephone in your system. 1. Enter FEATURE 4. 2. Enter the extension number of the telephone where you want your calls transferred. Cancel feature: FEATURE #4 Call Park Put a call on hold so that it can be picked up from any telephone in your system. 1. Enter FEATURE 74. 2. The display shows a three-digit retrieval code. (*001-024). Make a note of this code. To retrieve a parked call from a telephone: 1. Press an intercom button. 2. Dial the retrieval code. On T7100/M7100 telephones, lift the handset and dial the retrieval code (025). *Your system administrator determines what the first digit of the retrieval code will be. Call Queuing Answer the next call. 1. Enter FEATURE 801. 2. If more than one call is waiting, priority is given to incoming external calls over callback, camped, or transferred calls. Camp-on Re-route a call to another telephone, and park the call. 1. Enter FEATURE 82. 2. Dial the extension of the receiving telephone. Hold Temporarily suspend a call: To retrieve a held call, press the line button for the held call. (Press HOLD on the T7100/M7100 telephone to toggle between the two calls.) Exclusive Hold: Temporarily suspend a call and prevent other telephones from picking it up. FEATURE 79 or FEATURE HOLD Auto Hold Set your telephone to automatically put a call on Hold when you pick up a second call, or stop your telephone from doing so. Default is Yes (feature is on). Enter FEATURE 73 (to turn on or off) Note: Telephones which have system-wide call appearance keys (SWCA) must have this feature active. P0993136 02 Using telephone features Line Redirection 15 Send calls arriving on an external line to another telephone outside your system. 1. Enter FEATURE 84. 2. Enter the external telephone number where you want the call to transfer. Cancel feature: FEATURE #84 Some external lines may not support this feature. Ask your System Administrator which lines or line pools support this feature. This feature is not available on the T7100/M7100 telephone. System-wide call access (SWCA) These codes may be assigned to memory keys with indicators. This feature allows you to park or pick up calls among a group of telephones assigned with one or more of the same SWCA codes. You can also enter the code directly, if you know on which code a call is parked. Note: These codes are explained in detail on the SWCA user card. FEATURE *521 to *536 These codes help you find calls that are parked and SWCA keys that are open. FEATURE *520 Find first available open SWCA key. FEATURE *537 Find the oldest parked SWCA call available to this telephone. FEATURE *538 Find the newest parked SWCA call available to this telephone. Incoming call: These are the ways you can assign an incoming call to a SWCA key and allow other members in your call group to access the call: • The system may assign the call to a free SWCA key automatically. In which case, to park the call and make it available to other users, press the SWCA key with the solid indicator or press Hold (your system administrator will tell you if you can use Hold to do this). Note: If a held call cannot be picked up by other members of the call group, the indicator remains solid on their telephone. • If the call does not automatically assign to a SWCA key, to park the call, press a SWCA key that currently does not have an indicator showing. The call is parked on that key. The indicator flashes, signaling other users that the call can be picked up. Anyone with a flashing indicator can press the corresponding SWCA key and take the call. • Enter a SWCA feature code that is not in use. If the code is assigned to your group telephones, the indicator will show solid (call is parked) beside that key. Calls can also be retrieved by entering the SWCA feature code for which there is a parked call. No free SWCA keys: The call remains on the line button on which it arrived when you put it on HOLD. In this case, the call is on exclusive hold and can only be retrieved at this telephone. Telephony Features Handbook 16 Using telephone features Transfer Send a call to another telephone within your system, or to an external telephone. Note: You may not be able to transfer a call on an external line to an external telephone, depending on the capabilities of the lines. 1. Make or answer a call. 2. Press FEATURE 70. The call is put on temporary HOLD. 3. Enter the number of the person to whom you want to transfer the call. 4. Stay on the line if you wish to speak to the person first. 5. Press RLS to complete the transfer. If an external call is transferred to a busy internal or network extension, or is not answered after a few rings, the call automatically rings you back. Cancel feature: FEATURE #70 Making calls To make a call within your system, simply select an Intercom key, and dial the local digits for your colleague’s telephone. To make a call outside the system, you need to select a line pool or a destination code before you dial any digits. How you dial will also depend on whether you are dialing out to the public network or to the private network within your extended company. The following are different ways to make a call: • Pick up the handset and dial (local call). • Pick up the handset, press a line button, and dial (if the call is not on your prime line) (external call). • Press the button labeled Handsfree/Mute and dial to talk without using the handset. (For external call, enter the line pool or destination code before dialing) • Press a line or intercom button, then press the handsfree button and dial to talk without the handset. The speaker is active and the microphone is muted until you select the handsfree button or pick up the handset. • Press a line or intercom button and dial to talk without the handset and if Automatic Handsfree is programmed on your telephone. (For external call, enter the line pool or destination code before dialing) • Use one of the features that make dialing easier, such as speed dial keys or redial P0993136 02 Using telephone features Auto Dial 17 You can program memory buttons for one-touch dialing to internal or external telephone numbers. Note: You cannot use buttons that are already assigned to lines, answer or Handsfree/ Mute as auto dial buttons. 1. Press FEATURE *1 to program an external number. Press FEATURE *2 to program an internal number. 2. Select a memory button. • If you selected an external number, press a line button or the intercom button. • If you selected the intercom button, enter a line pool access code or a destination code. 3. Enter the dialed number if the number is external, or enter the extension if the number is internal. 4. Press OK or HOLD to complete the programming. You can now make a call to that number simply by pressing the button. Class of service Change the dialing filters on a line or telephone, or gain access to your system from an password external telephone. (Dialing filters determine which numbers you can dial.) (COS) 1. Enter FEATURE 68. 2. Enter the password provided by your System Administrator to change your class of service. Destination code The system administrator determines destination codes. You use these codes to identify the sites where you want your call to be directed. For instance: If you are dialing out to the public exchange, you may need to dial 9 and then the entire telephone number. If you are dialing to a colleague at another location, however, you may only need to dial the destination code (i.e. 553) plus your colleague’s local number. For example: 5534456, where 4465 is your colleague’s local number. However, if you are dialing a number that is local to that location, but not to yours, you may need to dial the destination code, plus all the digits, as you would for your own local exchange. For example: 55395552308, where 553 is the destination code, 9 is the public access code on the other system, 5552308 is the public telephone number for the destination on the public exchange which you are calling. Last Number Redial Automatically redial the last external telephone number that you dialed. Enter FEATURE 5. Line pools Use a shared pool of lines to dial out. 1. Enter FEATURE 64 or press an intercom button. 2. Enter a line pool access code. (Ask your System Administrator for a list.) Telephony Features Handbook 18 Using telephone features Speed Dial Dial an external telephone number using an assigned two-digit code. There are two types of speed dial codes, but you use them in the same manner: • System speed dial codes (01 to 70) can be used from any display telephone in the system. These codes are assigned by your System Administrator. • User speed dial codes (71 to 94) are used exclusively at your telephone. You can program these codes by assigning a dial-out number on a memory key. To make a call using a speed dial code: 1. Enter FEATURE 0. 2. Enter the two-digit code for the number. To program personal speed dial numbers: 1. Enter FEATURE *4. 2. Enter a two-digit code from 71 to 94. 3. Specify the external line by pressing a line button, a line pool button, or the intercom button. (If you do not specify the external line, the system automatically chooses a line for the call.) 4. Dial the telephone number you want to program (up to 24 digits). 5. Press HOLD. 6. Record the code and number you programmed. You cannot program personal speed dial numbers while someone else is programming your system. Saved Number Redial Save a number to redial later. • To save the number of a current call: While on the call, enter FEATURE 67. • To redial the last saved number: When your telephone is idle, enter FEATURE 67. Voice call Make a voice announcement or begin a conversation through the speaker of another telephone without first making the other telephone ring. 1. Enter FEATURE 66. 2. Speak through your handset or through handsfree. Voice call deny Prevent your telephone from receiving voice calls. Activate feature: FEATURE 88. Cancel feature: FEATURE #88 Do Not Disturb (FEATURE 85 also prevents your telephone from receiving voice calls. Dial during active call Your system administrator can configure your system so that you can use auto dial or speed dial keys during an active call or during a conference call without the first call being put on hold. If this service is turned off, when you use auto dial or speed dial keys during an active call, the active call will be put on hold while the system creates a new call. P0993136 02 Using telephone features 19 Handling busy tones If you receive a busy signal when you try to transfer a call, you can use one of the following methods to ensure the call or a message about the call is passed on. Ring Again Request a busy or unanswered telephone, or a busy line pool within your system to ring when it becomes available. Activate feature: FEATURE 2 Cancel feature: FEATURE #2 Ring Again signals you to call back when the telephone or line pool becomes available. Priority Call Interrupt a person who is on another call. Activate feature: FEATURE 69 A person on another call can press FEATURE 85 (Do Not Disturb) to block priority calls. Private or public messaging Refer to “Private and public messaging” on page 21 Protecting your call privacy If you choose not to receive calls, or want to block the identification information for your telephone, use these codes. Do Not Disturb Idle telephone: Prevent all incoming calls, except priority calls, from ringing at your telephone. While on a call: Block an incoming priority call Activate feature: FEATURE 85 Cancel feature: FEATURE #85 Name and number blocking Block the outgoing name and/or number on a per-call basis. Privacy Change the privacy setting for an external line. Activate feature: FEATURE 819 Cancel feature: FEATURE #819 Activate feature: FEATURE 83 • If a line normally has privacy, this permits another telephone that shares the line to join your call by selecting the line while you are using it. • If a line normally has privacy disabled, this prevents another telephone that shares the line from joining your call by selecting the line while you are using it. • The privacy setting is re-established once you end your call or when you enter the Privacy feature code again. Telephony Features Handbook 20 Using telephone features Conference calling You can establish calls between three people. These codes allow you to control how the conference occurs, and is handled. Conference Make three-way calls. Establish a conference call between yourself and two other parties. 1. 2. 3. 4. 5. Make or answer the first call. Put the first call on hold. Make or answer the second call. After the second call is connected, press FEATURE 3 Press the line or intercom button of the first held call (not required on the T7100/M7100 telephone). 6. Press RLS to end the conference call. To remove yourself from a conference permanently: Press FEATURE 70. The other two callers remain connected. (Some external lines may not support this feature. Ask your System Administrator.) To put a conference on hold: Press HOLD. The other two callers can still talk to each other. To split a conference: Press the line or intercom button of one caller to consult privately while the other caller is on hold. To re-establish the conference, press FEATURE 3. To disconnect one party: 1. Press the line or intercom button of the caller you want to disconnect, then press RLS. 2. Press the line or intercom button of the remaining caller to resume your conversation. To independently hold two calls: Press the line or intercom button of the first caller, then press HOLD. The second caller is automatically put on hold. To re-establish the conference, press HOLD to retrieve one call from hold, press FEATURE 3, then retrieve the second call from hold. P0993136 02 Using telephone features 21 To send Hookswitch or DTMF during a conference call Either Business Communications Manager telephone engaged in a three-way conference call over a Network CLID or DS trunk can issue a hook switch or DTMF dialing request without leaving the conference. This feature must be allowed in programming by the system administrator. Note: This feature is not available for i20xx telephones or Symbol NetVision handsets, since they cannot receive long or short tones. • If you want the other set to hear DTMF tones during dial, ensure that the Long Tones feature is active (FEATURE 808). • If you want to conference in someone through the trunk, use the button marked Link (FEATURE 71) Refer to “Programming memory buttons” on page 8 for information about these two features. Private and public messaging You can send and receive messages and pages over your telephone system. Note: For information about using any of the CallPilot or IVR messaging for your system, refer to the documentation for the specific application. Note: Some types of telephones cannot receive Pages. Messages Send messages to other telephones, and review and reply to messages received at your telephone. Send a message to another telephone within your system. Activate feature: FEATURE 1 Cancel feature: FEATURE #1 View and reply to your messages: 1. Enter FEATURE 65. 2. Press * and # to view your message list. 3. Press 0 to call the person who left you the message. To erase a message: 1. Press HOLD while viewing a message. Page Make a page announcement through internal and/or external speakers (optional equipment). 1. Enter FEATURE 60. 2. Press 1 for an internal page. Press 2 for an external page. Press 3 to page on both systems. 3. Press 0 to page all zones. Press 1 to 6 to page a specific zone. Telephony Features Handbook 22 Using telephone features Page announcements are programmed to timeout after a pre-selected amount of time which is set by your System Administrator. Internal page Make a page announcement to all, or to a specific group of telephones, through the telephone speakers. Zone 0 pages all zones. 1. Enter FEATURE 61. 2. Press 0 to 6 to page a specific zone. External page 1. Enter FEATURE 62. Internal and external page Make a page announcement through both your telephone speakers and an external loudspeaker system. Zone 0 pages all zones. 1. Enter FEATURE 63. 2. Press 0 to 6 to page a specific zone. Monitoring Hunt Group calls Monitor external Hunt group calls from a Silent Monitor Supervisor terminal. 1 Enter FEATURE *550. 2 Enter the Silent Monitor password. (Default: SILENT (745368)) 3 Enter the DN for the Hunt group member you want to monitor. If there is an active external Hunt group call occurring at that telephone, you will be conferenced into the call. The display commands under the display prompts allow you to use the display keys to break into the call or exit and move to another DN. Hospitality services If you are using your system to support the Hospitality services, you can set both administration and alarm information from your telephones. Refer to the Hospitality Features Card for a detailed description about how to use this feature. P0993136 02 Using telephone features 23 Scheduling services If your system has different call privileges for different times of day or of the week, you can manually set the schedules. Note: You require a password to set Routing or Restriction services schedules. Service Schedules Show service schedules. Enter FEATURE 870 on a control set to display the services that are currently active. Ringing service From a control set, turn on one of six schedules for alternative ringing/call answering arrangements from a designated control telephone. 1. Enter FEATURE 871. 2. Use NEXT to scroll to the schedule you want to active. On one-line display telephones, press #. 3. Press OK to select the schedule. 4. Press QUIT to exit. (On one-line display telephones, press RLS). Cancel feature: FEATURE #871 Services that turn on automatically have an asterisk (*) appearing before the name on the display. You cannot manually activate or cancel scheduled services. However, you can override a schedule service by manually activating another schedule. Restriction services From a control telephone, turn on one of six services for restrictions on particular lines or telephones from a designated control telephone. You will be required to enter a password. 1. Enter FEATURE 872. 2. Enter the Service Control password. 3. Use NEXT to scroll to the schedule you want to active. On one-line display telephones, press #. 4. Press OK to select the schedule. 5. Press QUIT to exit. (On one-line display telephones, press RLS). Cancel feature: FEATURE #872. Routing services From a control telephone, turn on one of six services for routing on particular lines or telephones from a designated control telephone. You will be required to enter a password. 1. Enter FEATURE 873. 2. Enter the Service Control password. 3. Use NEXT to scroll to the schedule you want to active. On one-line display telephones, press #. 4. Press OK to select the schedule. 5. Press QUIT to exit. (On one-line display telephones, press RLS). Cancel feature: FEATURE #873 Telephony Features Handbook 24 Using telephone features Call display services The following features are available only if you subscribe to Call Display services from your local telephone company. Your telephone must have a one or two-line display to view these features. Autobumping Have the system automatically delete the oldest log item from a full Call Log, so that a new log item can be stored. Activate feature: FEATURE 815 Cancel feature: FEATURE #815 Call Duration Timer Briefly display the approximate length of your current or most recent call. Call Display Information Display the name, number or line name of a ringing or held call. Activate feature: FEATURE 77 Activate feature: FEATURE 811 Press # to move through the information displays. Call Log Display items in your call log Activate feature: FEATURE *84 Icons refer to specific information: (underline) identifies a new item (handset icon) identifies answered calls (globe icon) identifies long distance calls (forward slash) identifies that the information has been shortened To view your Call Log: 1. Press * to view old items. Press # to view new items. Press 0 to return to the last viewed item. 2. Press # and * to move through your items. 3. Press volume button to view more information on an item. To erase a Call Log entry: 1. Press HOLD while viewing an item. To return a call from your Call Log: 1. Display the desired number on your telephone. 2. Edit the number, if required. You can add numbers for long distance dialing or line pool access or remove numbers by toggling with the volume button. 3. Press a line button. 4. Lift the handset. P0993136 02 Using telephone features Call Log options 25 Select the type of calls that will automatically be stored in your Call Log. Activate feature: FEATURE *84 Press # to see the next setting. Press HOLD to select the displayed setting. Call Log password Program a four-digit password for your Call Log. Activate feature: FEATURE *85 To remove a forgotten password, talk to your System Administrator. Logit Store caller information for your current call in your Call Log. Activate feature: FEATURE 813 Static time and date Change the first line of the display to the current time and date. Time Briefly display the time and date while you are on a call. Activate feature: FEATURE 806 Cancel feature: FEATURE #806 Activate feature: FEATURE 803 MCID (ETSI ISDN feature) Record caller information at the central office from which the line was assigned. Press FEATURE 897 during call or within 30 seconds after the caller hangs up (times may vary on different networks), but before you hang up This feature only works if the incoming calls were received over ETSI ISDN lines with the feature active from the service provider, and the feature is activated in system programming. Check with your system administrator. Telephony Features Handbook 26 Using telephone features ATA extension features The Analog Terminal Adapter (ATA) connects a digital telephone port to a standard analog voice device. It is most commonly used to attach to a single-line telephone or a data communication device such as a modem or facsimile machine. Instead of using the feature key, use the link key (LINK) to envoke features on the system. Refer to the list below for the specific key sequence. Refer to the ATA Terminal Feature Card for detailed information. Feature To activate Alternate line LINK 2 Call Forward (local system) LINK *4 Call Forward (external system) LINK *4 <dialed #> LINK 2 Call parking LINK *74 Recall LINK *71 Call pick-up (Directed) LINK *76 Pause LINK *78 Call pick-up (Group) LINK *75 Timed release LINK *72 Call Queuing LINK *801 Restriction override LINK *68 Call Waiting LINK *801 Ring Again LINK *2 Camp-on LINK *82 Saved Number Redial LINK *67 Conference call LINK *3 Send Message LINK *1 Hold Call (Exclusive) LINK *79 StarTalk or Norstar Voice Mail Hold Call (Public) LINK 2 Access mailbox LINK *981 Last Number Redial LINK *5 Leave a message LINK *980 Line Pool selection LINK *64 System Speed Dial LINK *0 Tones LINK *809 Page To cancel Feature To activate Priority Call LINK *69 LINK #4 Privacy control LINK *83 LINK #4 Reach through General LINK *60 Transfer LINK *70 Intercom LINK *61 Trunk Answer from any telephone LINK *800 External LINK *62 Voice Call LINK *66 Intercom/ External LINK *83 P0993136 02 To cancel LINK #2 LINK #1 LINK #809 Using telephone features 27 IP telephone-specific features The Nortel IP telephony sets (i2004, i2002) and the i2050 Software Phone can access the features described above, with the exception of voice call. In addition, the IP telephones have two additional IP-specific features: Features display menu Hot desking Access a display list of features, including hot desking. 1. Enter FEATURE *900 or press the Services button. 2. Use the Page+ and Page- display keys to scroll to the feature you want. 3. Press Select. 4. Enter any information required to activate the feature, as normal. The features that appear on this list are configured by your system manager. Temporarily transfer your IP telephone configuration to another IP telephone. Set up password and activate feature on the originating: 1. 2. 3. 4. 5. 6. Enter FEATURE *999. Press ADMIN. Enter a new password, or change an existing password, and press OK. Confirm the password, and press OK. Allow/disallow hot desking, as required by pressing CHANGE. Press QUIT to exit. Using hot desking: 1. 2. 3. 4. At the telephone you will be using to answer diverted calls, enter FEATURE *999. Press DIVERT. Enter the DN of the telephone you want to divert to this telephone. Enter the password of the diverted telephone. The buttons on your telephone will mimic the buttons on the diverted set. The diverted telephone indicates that it has been diverted, and it cannot be used until hot desking is cancelled. Cancel hot desking You can cancel hot desking from either telephone. (Note: Ensure that the telephone is on-hook before cancelling hot desking). The diverted telephone displays a CANCEL prompt. OR, on the live telephone: 1. Access FEATURE *999. 2. Enter the password. 3. Press CANCEL. Reset password If you forget your password, or if the IP telephone is given to a new user, ask your system administrator to reset the hot desking password. Telephony Features Handbook 28 Display prompts and messages Display prompts and messages Use this section to find the explanation for the prompts you see on your telephone. The following tables show what the display reads, and then provides a description of the message, and/or the required action. • “Common display prompts” on page 28 • “Viewing active services” on page 44 • “Call log prompts” on page 45 Common display prompts These prompts can appear during general call features: Common display prompts: Display prompt Description of error or action Key: NNN = DNs#; SSS = second DN#; XXX = line number; YYY = second line number § This indicates a long distance call. (May be available with Call Display services.) 01:9___ Speed dial: Continue entering the number you want to program. You can change the number by pressing BKSP or the volume bar. When you are finished, press HOLD or OK. CANCL BKSP OK 3 parties only Conference call: You are trying to add a fourth party to your conference call, or to join two conferences together. Release one call from the conference before adding another, or keep the two conferences separate. NNN 02:47 Call duration timer: The display shows the last call you made, or the total elapsed time in minutes and seconds on a current call. XXX Button inquiry: The display shows the number and name of the line. Press SHOW to view the redirection status of the line. <LINENAME> SHOW NNN NEXT OK <SETNAME> VIEW‚ NNNNNNNNNNNNN... VIEW‚ P0993136 02 OK Button inquiry: The display shows the directory number of the telephone, and the assigned name. Press NEXT to see the first line assigned to ring at the intercom button. Press # or press VIEW‚ or ·VIEW to view a number that is too long to fit on the display. Press OK when you have finished. Display prompts and messages 29 Common display prompts: (Continued) Display prompt Description of error or action Key: NNN = DNs#; SSS = second DN#; XXX = line number; YYY = second line number NNN>SSS CANCL RETRYJOIN NNN DND Transfer: You are talking to the person you want to transfer the call to. Press RETRY if you decide to transfer the call to another person. Press RLS or JOIN to transfer the call. Camp-on: The person to whom you redirected a call has Do Not Disturb active. The call has come back to you. Press the CALLBCK button or the line button to reconnect to the call. On T7100/M7000 telephones, just pick up the handset. CALLBCK NNN no reply Transfer: The person to whom you tried to transfer a call did not answer. Press CALLBCK or the flashing line button to reconnect to the call. On T7100/M7100 telephones, lift the handset to reconnect. CALLBCK NNN>SSS – You are receiving an internal call from extension NNN forwarded by extension SSS – You have an Answer button for extension SSS and an internal call from NNN is ringing on SSS. NNNNNNNN This prompt remains on your display while you are on a call you have dialed. To transfer the call, press TRANSFR. TRANSFR NNN You are connected to an internal call. Press TRANSFR to transfer the call. TRANSFR NNNïï ï ï ï The telephone you have called has no internal lines available. PRIORITYLATER – Press LATER to use the Ring Again or Message features. – Press PRIORITY to make a priority call. Priority call: The telephone you want to transfer to is busy. NNN calling You are receiving a call from extension 221. NNN___ Continue entering digits. Press BKSP to delete incorrect digits. QUIT BKSP OK Press # or OK when you have finished. auto dial: Continue to enter digits until the number is complete. Press the volume bar or BKSP to erase an incorrect digit. Press HOLD or OK when you finish. Telephony Features Handbook 30 Display prompts and messages Common display prompts: (Continued) Display prompt Description of error or action Key: NNN = DNs#; SSS = second DN#; XXX = line number; YYY = second line number Silent monitor: While a call is being monitored, you can choose to: OTHER JOIN EXIT – move to another Hunt group member (OTHER) – join the current conversation (JOIN) – exit the silent monitoring (EXIT) Silent monitor: When you join a monitored call, you can choose to: OTHER LEAVE EXIT – move to another Hunt group member (OTHER) – mute your telephone out of the current conversation (this does not disconnect silent monitoring) (JOIN) – exit the silent monitoring (EXIT) Access denied Programming is busy, or the feature you are trying to use is not compatible with the configuration of the telephone or line. Silent monitor: You tried to start a monitoring session on a telephone that does not support the feature. Already joined Your telephone is connected to the telephone you are trying to call. Check your active line buttons, and return to that call. Pickup group: You are connected to the telephone that made the call you are trying to pick up. This display appears if you are on a call to a colleague, your colleague dials the number of a telephone in your pickup group, and you try to pick up that call. Already parked Call park: The person you were talking to has parked your call. You cannot park the same call. Autodial full Auto dial: The memory allocated to auto dial numbers in your system is full. Button erased Auto dial: While programming external auto dial, you erased the button by pressing HOLD or OK before entering any digits. Call NNN? You have received a Ring Again offer from a call to an internal telephone. Press the flashing internal line button or YES to call the number again. On T7100/M7100 telephones, just lift the handset. Otherwise, press NO or wait 30 seconds for Ring Again to expire. YES NO Calling NNN PRIORITY LATER Wait for the telephone to be answered. If no one answers, press LATER to use the Ring Again feature or Message feature, or press PRIORITY to make a priority call. Priority Call: You initiated the Priority call transfer to this local. P0993136 02 Display prompts and messages 31 Common display prompts: (Continued) Display prompt Description of error or action Key: NNN = DNs#; SSS = second DN#; XXX = line number; YYY = second line number Call blocked Priority call: You tried to place a priority call to another telephone in your system. The person you called has blocked your call. Camped: The person at extension NNN has not answered the camped call. The call has come back to you. Press the line button or CALLBCK to reconnect to the call. On T7100/M7100 telephones, just pick up the handset to reconnect to the call. NNN CALLBCK Camp denied Camp-on: You have tried to camp an internal call. You can camp external calls only. Camp to: Camp-on: Dial the number of the internal telephone to which you want to camp the call. CANCL Cancel denied Message: You entered an invalid number when trying to cancel a message. Can't ring again You cannot use Ring Again on your current call. You can use Ring Again while you have a busy signal on an internal call or line pool request or while an internal call is ringing. Cleared>LINENAM Message: You cleared an external message from your message waiting list. The message exists in your message center until you erase it there. NEXT Conference busy You have tried to make a conference call, but your system is handling the maximum number of conference calls. Denied in admin You are trying to use a feature, but do not have access to it under administration. Last Number redial: The Last Number is not allowed. Dial voice call Voice call: Dial the internal number or press the internal auto dial button of the person you want to speak to. DND from NNN Prime telephone: The person at telephone NNN has forwarded a call to you using Do Not Disturb. DND transfer Prime telephone: The system has transferred a call to you from a telephone with Do Not Disturb turned on. Telephony Features Handbook 32 Display prompts and messages Common display prompts: (Continued) Display prompt Description of error or action Key: NNN = DNs#; SSS = second DN#; XXX = line number; YYY = second line number DN: Idle Silent monitor: The current call on the telephone you are monitoring is either not a Hunt Group call, or the call came in on a line key on that telephone. Note: You should not assign lines which are assigned to the hunt group to individual hunt group members DRT Line001 Prime telephone: No person answered this call so the system transferred it to you. Do not disturb The telephone you are calling has Do Not Disturb turned on. Press LATER to use the Ring Again or Messages features, or press PRIORITY to make a priority call. PRIORITY LATER Priority Call: The telephone you want to transfer to has Do Not Disturb active. Do not disturb CANCL RETRY JOIN Transfer: The person to whom you tried to transfer a call has Do Not Disturb active on their telephone. – Press JOIN to transfer the call. – Press RETRY to transfer the call to another person. – Press CANCL or the flashing line button to reconnect to the call. – On T7100/M7100 or NetVision telephones, use feature code FEATURE #70 to cancel the call. Enter code: Feature button: If you are checking a speed dial button, enter the two-digit speed dial code that you want to check. Enter digits Auto dial: Enter the number you want to program, selecting the line first, if necessary, exactly as if you were making a call. QUIT OK Speed dial: Enter the telephone number you want to program exactly as if you were dialing it normally. When you are finished, press HOLD or OK. Enter zone:___ Page: Enter the required page zone number (0- 6) or press ALL. ALL Exchanged Move button: The two buttons you selected have exchanged position. Expensive route You have dialed a number, but the least expensive route programmed for the system is busy. Unless you release the call, the number goes through on a more expensive route. P0993136 02 Display prompts and messages 33 Common display prompts: (Continued) Display prompt Description of error or action Key: NNN = DNs#; SSS = second DN#; XXX = line number; YYY = second line number Feature button: Enter the feature code, or press RLS or QUIT to end programming or CLEAR to clear the numbers entered. The system accepts the entry when you enter a valid feature code. F__ QUIT CLEAR Feature button: Press FEATURE and enter the feature code you want to assign to the button. Check that the code is valid. Feature code: QUIT Feature moved Feature button: You have programmed a button with a feature programmed on another button. The feature has moved to the button you just programmed. The original button is now blank. <Feature name> Button inquiry: The name of the feature assigned to a button appears on the display when you press the button. Press # or SHOW for additional information. SHOW OK Feature timeout You took more than 15 seconds to press a button in response to a display. Forward>NNN Call forward: Your calls are being forwarded to telephone NNN. CANCL Forward denied Call forward: There are several reasons why you can get this message. For example, you cannot forward your calls to a telephone that has Call Forward programmed to your telephone. Hidden number The last number you dialed or the number you saved for Saved Number Redial was a speed dial number that displayed a name instead of the number. You dialed the number correctly, but it is not visible. Hold or release While on a call, you must either release the call or put the call on hold before you can program a feature button. SWCA: The requested SWCA code already has a call parked on it. Choose another key position. Inactive feature You entered the feature code for an application that is disabled. Incoming only The line you are trying to use to redirect calls is for incoming calls only. Select an outgoing line. Intercom #: ___ Auto dial: Enter the internal telephone number you want to program. QUIT Telephony Features Handbook 34 Display prompts and messages Common display prompts: (Continued) Display prompt Description of error or action Key: NNN = DNs#; SSS = second DN#; XXX = line number; YYY = second line number Intercom Line redirection: You selected the intercom button as the facility on which to place the call. Enter a line pool code or a destination code. In use:XXX You tried to program redirection while the feature is in use. Only one person can program line redirection at a time. SWCA: The requested SWCA code is being used by telephone XXX. Choose another key position. Message: You are trying to call from your message waiting list. The line that you are trying to use is in use by the identified user in your system. Invalid code You entered an invalid feature code. Speed dial: You have entered a code outside the code range (01-70 for system, 71-94 for user-based speed dials). Invalid location Move button: You tried to move a line to a button that cannot be a line button, such as an intercom button, Handsfree/Mute button, or an answer button. Invalid number You entered an invalid line pool code or an invalid destination code. Auto dial: You are programming an internal auto dial button and have entered a number that is not an internal number on your system. Enter a valid internal number. If the number you are entering is a destination code, use external auto dial. Call park: You have entered an invalid retrieval code. Invalid number CANCL RETRY Invalid number Observe Transfer: You entered an invalid internal number. Press RETRY and enter the number again. On T7100/M7100 or NetVision telephone, use the FEATURE #70 feature code to cancel the call, and then retry. Silent monitor: The DN you entered is invalid for your system. Press Observe to enter another hunt group telephone. Invalid zone Page: You have entered a page zone code that is not between 0 and 6. LineXXX 01:45 Call duration timer: You parked your last call. You cannot see the length of time a call was parked. LineXXX>YYY You are receiving an external call forwarded from extension YYY, or you have an answer button for extension YYY and an external call is ringing on that telephone. P0993136 02 Display prompts and messages 35 Common display prompts: (Continued) Display prompt Description of error or action Key: NNN = DNs#; SSS = second DN#; XXX = line number; YYY = second line number LineXXX>YYY Transfer: Press JOIN to transfer the call on line XXX to telephone YYY. Press RETRY if, after talking to the person at extension YYY, you decide to JOIN transfer the call to another person. CANCL RETRY LineXXX NNN Conference call: You are on a conference with the two lines or telephones shown. You can drop out of the conference and leave the other two parties connected (Unsupervised Conference) by pressing TRANSFR or entering the Transfer feature code. TRANSFR You are connected to an external call. Press TRANSFR to transfer the call. Enter the digits of the number you want to dial. LineXXX TRANSFR LineXXX callback Prime telephone: A person camped, parked or transferred a call on line XXX, but no one has answered the call. Press CALLBCK or the line button to connect to the call. CALLBCK Line XXX hung up Transfer: The external caller you were transferring hung up before the transfer was complete. Camp-on: A call you camped has come back to you, but the caller hung up before you can reconnect. LXXX:LINENAMVMsg NEXT CALL CLEAR Message: You are viewing your message list. The display shows the number and name of the line used for your message. LineXXX>LineYYY Prime telephone: The call coming in on line XXX for target line YYY has come to you because Line YYY is busy. LineXXX to prime Prime telephone: There is no telephone that can receive a call on line XXX so the system has transferred it to you. LineXXX transfer Another user in the system is transferring a call to you on line XXX. LineXXX waiting A camped call is waiting. Press the line button or use Call Queuing to answer the call. Press HOLD if you have T7100/M7100 telephones. Line denied You selected a line that is private to another telephone. Trunk Answer: You have tried to pick up a call on a private line. Line in use The line is in use. Make the call using normal methods or wait until a line is free. Telephony Features Handbook 36 Display prompts and messages Common display prompts: (Continued) Display prompt Description of error or action Key: NNN = DNs#; SSS = second DN#; XXX = line number; YYY = second line number Line Redirection QUIT ADD REMOVE Messages & Calls MSG Line redirection: Press * or ADD to begin redirection. Press # or REMOVE to cancel a previous redirection. Message: You have one or more messages and one or more new Call Logs. Press FEATURE 806 to change the first line of the display to the current time and date. CALLS Make calls first The feature you tried to use requires you to be on an active call at your telephone. This prompt also appears when information about a call is cleared by a system reset. Message denied Message: You tried to send a message to an invalid internal number or to a telephone that is out of service. Message list Message: SHOW appears when you have remaining messages. Press SHOW to review messages you have sent. Press ADD to send a new message. SHOW ADD EXIT Message to: Message: Enter the internal number of the telephone to which you want to send a message. Microphone muted Voice call: Your handsfree microphone is on the mute setting. Press the button labeled Handsfree/Mute or pick up your handset to respond to the voice call. MONITOR Silent monitor: If you make a mistake entering a DN number, press RETRY and re-enter the number. If the number you entered is correct, press OK. RETRY OK Move line from: Move button: Press the button of the line you want to move. Press QUIT FEATURE or QUIT when you have finished moving lines. Move line to: QUIT Needs Handsfree P0993136 02 Move button: Press the button you want to move the line to. Neither of the buttons is erased. The lines, or the line and feature, switch places. Silent monitor: You entered the silent monitor feature code without picking up the handset, and the telephone does not support Handsfree operation. Display prompts and messages 37 Common display prompts: (Continued) Display prompt Description of error or action Key: NNN = DNs#; SSS = second DN#; XXX = line number; YYY = second line number No avail SWCA SWCA: The FEATURE *520 request was unsuccessful, either because the telephone has no associated SWCA keys, or all the SWCA keys for that telephone are associated with other calls. Note: If the call is an internal call and the destination set has a SWCA associated with the call, and if the originating set requests that the call gets associated with a different SWCA, then the destination telephone transfers the call to the new SWCA position. If the destination telephone does not have a button programmed for the new SWCA position, the call disappears from all SWCA button appearances and can only be retrieved by entering the corresponding SWCA code. No button free You tried to make, receive or pick up a call when no line button was available. Some features require you to have a button free. Releasing calls can free up line buttons. Message: You have no line button free with which to reply to a message. No call to park Call park: You have tried to use Call Park with no active call on your telephone. If the call you want to park is on hold, reconnect to the call before you park it. No call on: 101 Call park: There was no call on the retrieval code (101-125) that you entered. No calls waiting You tried to use Call Queuing but no call was ringing at your telephone. SWCA: The FEATURE *537 or FEATURE *538 request was used, but there are no calls parked on any of the assigned buttons on your telephone. No free lines All the lines or line pools available to the telephone are in use. This prompt also appears when you try to dial an external number or use a feature that conflicts with the lines, line pools or prime line used by the telephone. Your installer must correct this situation. No last number You have not dialed an external telephone number since the last power interruption or system reset. No line to use Line redirection: You have one external line on your telephone, but you need a second line to perform line redirection. Redirect your external line using a line pool as the outgoing line. No line selected Auto dial or Speed dial: The telephone is set up to dial an external number on a prime line but the telephone does not have a prime line. Your installer must correct this situation. Telephony Features Handbook 38 Display prompts and messages Common display prompts: (Continued) Display prompt Description of error or action Key: NNN = DNs#; SSS = second DN#; XXX = line number; YYY = second line number No line selected There is no call ringing at your telephone. If you have a flashing line button but your telephone is not ringing, press the line button to answer the call on that line. No number saved Saved number redial: You have tried to save the number of an incoming call. You can only save numbers that you have dialed. No number stored Speed dial: There is no number stored on the speed dial code you have dialed. Message: There has been no number programmed for the message center. Contact your voice messaging service provider. No voice call Voice call: The telephone receiving the call cannot accept voice calls for one of the following reasons: – the telephone is active or ringing with another call – Call Forward is on – Do Not Disturb is on – Voice Call Deny is on – it is not a Business Communications Manager telephone – Your call continues as a normal ringing call. Not available You tried to use a feature that is currently not available from your system. Transfer: The telephone where you directed a call is not in service or is or unavailable. The call returns to your telephone. Not HG member Observe Silent monitor: The DN you entered is not a Hunt Group member. Press Observe to enter another hunt group telephone. Not in service Call forward: Two or more telephones are linked in a forwarding chain, and one is out of service or used for programming. Not in service Transfer: The telephone to which you are trying to transfer a call is out of service. CANCL RETRY Not in service CALLBCK P0993136 02 Camp-on: The telephone to which you have camped a call is out of service or is used for programming. The call has come back to you. Press CALLBCK or the line button to reconnect to the call. On T7100/M7100 telephones, just pick up the handset to reconnect with the call. Display prompts and messages 39 Common display prompts: (Continued) Display prompt Description of error or action Key: NNN = DNs#; SSS = second DN#; XXX = line number; YYY = second line number Not in Service Silent monitor: The DN you entered did not respond to the system. Press Observe to enter another hunt group telephone. Observe Not Supported Silent monitor: The DN you entered belongs to a portable telephone or an ISDN terminal. Press Observe to enter another hunt group telephone. Observe On another call The telephone you have called is on another call. Press LATER to use the Ring Again or Message features. LATER On another call PRIORITY Priority call: The telephone you want to transfer to is on another call. LATER On hold: LINENAM You have placed one or more calls on hold. The name of the line held the longest appears on the display. Outgoing line Line redirection: You are trying to redirect a line and the line you have selected is the outgoing line you have selected as a destination. You cannot redirect a line to itself. Select another line. Paging ALL Page: You are making a page. The display shows the page zone you have selected. Press FEATURE or RLS when finished. Paging busy Page: A page is being made in the page zone you have requested. Page choice: Page: Select the type of page you want. SETS SPKR BOTH Page timeout Page: The time allocated for paging has expired. Parked call No one answered the call you parked. The call returns to you. CALLBACK Park denied Call park: You have tried to park a conference call. Split the conference and park the calls separately. The person who retrieves the calls can reconnect the conference. Telephony Features Handbook 40 Display prompts and messages Common display prompts: (Continued) Display prompt Description of error or action Key: NNN = DNs#; SSS = second DN#; XXX = line number; YYY = second line number Parking full Call park: All available retrieval codes are in use. Transfer the call or take a message instead. SWCA: No park resources, out of the 27 that are available on the Business Communications Manager, are free. Wait for one to become free, and then try again. Parked on: n02 PAGE Pickup: EXIT Call park: Record the code shown (n01-n25). Use Page (FEATURE 60) or press PAGE to announce the call and its retrieval code. Pickup group: Enter the internal number of the telephone that is ringing. You can use an internal auto dial button to do this. If you decide not to answer a ringing call after you have activated Directed Pickup, press FEATURE. Pickup denied Pickup groupers is no call to pick up, or the call has been answered or you have tried to pick up a call on a person’s private line. Trunk Answer: The call that is ringing is on a line that is not in a Ringing Service. Pick up receiver You have used the Call Queuing feature without picking up the handset. Auto Handsfree is not assigned to your telephone. You must use the handset or press the handsfree button to answer a call. Please wait Priority call: The party you are calling has eight seconds to decide to accept or reject your priority call. Pool code: ___ Line redirection: Enter a valid line pool access code. QUIT Press a button Auto dial: Press the memory button you want to program. QUIT Button inquiry: Press the button you want to check. Press FEATURE or EXIT when finished. Press a line Move button: The button you are trying to move is not a line button. If you are trying to switch a line and a feature, move the line to the feature button and not the feature button to the line. Press held line Conference call: You have activated the Conference feature with one call active and another on hold. Press the held line to bring that person into the conference. P0993136 02 Display prompts and messages 41 Common display prompts: (Continued) Display prompt Description of error or action Key: NNN = DNs#; SSS = second DN#; XXX = line number; YYY = second line number Program and HOLD Auto dial: Enter the number you want to program on the button, then press HOLD. Speed dial: If you want to program a line or line pool selection for this speed dial number, select the line or line pool. If not, enter the telephone number exactly as if you were dialing it normally. When you are finished, press HOLD. Program and OK QUIT OK Enter the number you want to program on the button, then press HOLD or OK. You can include a line or line pool selection in an auto dial sequence by selecting the line before entering any digits. Speed dial: If you want to program a line or line pool selection for this speed dial number, select the line or line pool. If not, enter the telephone number you want to program exactly as if you were dialing it normally. When you are finished, press OK. Programmed The number is correctly stored on the button. Priority> NNN You are receiving a priority call. If you are on another call, tell the person you are speaking to that you are about to put the call on hold. Press the flashing line indicator of the priority call or wait until the call connects automatically (in eight seconds). The priority call goes through after you hear the next beep. Your active call is on Exclusive Hold. It reconnects automatically when the priority call ends (unless you transfer the priority call, in which case you must press the line button of your original call to reconnect). Use DND (FEATURE 85) or press BLOCK to reject a priority call. BLOCK Priority denied Priority call: The telephone you are calling is receiving a priority call at the same time or cannot receive priority calls. Redir by NNN OVERRIDE Line redirection: You have tried to redirect a line, but another person has redirected that line. Press * or OVERRIDE to override the previous redirection and redirect the line. Redirect denied Line redirection: You can redirect calls only on individual lines. Release a call You have no free line available to receive a call. Release one of your current calls and try again to answer the incoming call. Camp-on: The line that the camped call is on is in use or that line does not appear at your telephone. Release the line or release an internal line. Telephony Features Handbook 42 Display prompts and messages Common display prompts: (Continued) Display prompt Description of error or action Key: NNN = DNs#; SSS = second DN#; XXX = line number; YYY = second line number Release calls You tried to use a feature while you were on a call or had calls on hold. Release the call or calls, before using the feature. Silent monitor: You entered the silent monitor feature code on a telephone that already has an active call. To continue, you will have to put that call on hold, or release it. Restricted call The destination you selected for line redirection is restricted. System programming has a restriction configured for the call you are trying to make, such as time-of-day restrictions for some calls. Transfer: You cannot transfer the call because of telephone or line restrictions. Restricted call CANCL RETRY Ring Again? YES NO Press YES to use Ring Again. Press NO to send a message. EXIT Select a line Either you have no prime line, or the prime line is in use, or the line programmed for an auto dial number, speed dial number, or Hotline is in use. Select a line and dial again. Speed dial: There is no line related with the speed dial number you are trying to use. Select a free external line or line pool and enter the speed dial feature code again. Select line out Line redirection: Select the line used to redirect calls out of the system. QUIT Select line(s) QUIT Line redirection: Press the lines to redirect. To release a line selection, press the line to redirect again. Press ALL to redirect all your lines. ALL Cancel redirection: Press the lines that no longer need redirection. The lines light up when pressed. After you cancel redirection for a line you cannot restore it by pressing the line again. Press ALL to cancel redirection for all your lines. When finished, press HOLD or OK. Select line(s) ALL OK Line redirection: Continue to press the lines to redirect. Press HOLD or OK when finished. Cancel redirection: Continue to press the lines that no longer need redirection. Press HOLD or OK when finished. P0993136 02 Display prompts and messages 43 Common display prompts: (Continued) Display prompt Description of error or action Key: NNN = DNs#; SSS = second DN#; XXX = line number; YYY = second line number Send message? YES Press YES to send a message. See Messages. NO Set locked You cannot use the feature you selected because your telephone is locked. Start of list Message: You are at the beginning of your list of messages. Press NEXT to move through your messages. NEXT Still in trnsfer CANCL RETRY Supervisor Transfer: Complete the transfer in progress before you access a new feature, answer another call or select an outgoing line. Silent monitor: The DN you entered belongs to another Supervisor. You cannot monitor SM supervisor telephones. Press Observe to enter another hunt group telephone. Observe Their list full Message: You are trying to send a message to a user whose message waiting list is full. Transfer denied Transfer: Your transfer does not function for one of these reasons: CANCL – All the resources needed to perform a transfer are in use. Try again later. RETRY – You have tried to transfer an external call to another external party. Some restrictions apply. – You cannot transfer your conference call. Transfer to:2___ CANCL RETRY Transfer: Press RETRY if you entered the wrong internal number or if the person to whom you are transferring the call is not available. On T7100/ M7100 or NetVision telephones, use the FEATURE #70 feature code to cancel the call, and then retry. Unequipped line Line redirection: The line you are trying to redirect cannot be redirected because the hardware does not support redirection. Unknown number Speed dial: The system cannot dial the number stored. Reprogram the number. Use line pool? You received a Ring Again offer for a line pool. Press the flashing internal line button or YES to use the line pool. On T7100/M7100 telephones, lift the handset. Otherwise, press NO or wait 30 seconds for the Ring Again offer to expire. YES NO Telephony Features Handbook 44 Display prompts and messages Common display prompts: (Continued) Display prompt Description of error or action Key: NNN = DNs#; SSS = second DN#; XXX = line number; YYY = second line number Voice call Voice call: The line is open for you to speak. Your list full Message: You tried to send a message but your list of sent messages is full. Cancel one of the messages you sent, if possible, or wait until you have received a reply to one of those messages. Your number Silent monitor: You entered your own DN. Press Observe to enter another hunt group telephone. Observe Viewing active services These are the prompts you may get if you are viewing or changing your service scheduling. Active services: Display prompt Description of error or action <Sched> Restr'n You are viewing the active services. Press # or NEXT to view the other active services. Press RLS or EXIT to quit. EXIT NEXT <Sched> Restr'n QUIT OK NEXT <Sched> Ringing EXIT NEXT <Sched> Ringing QUIT OK NEXT <Sched> Routing EXIT NEXT <Sched> Routing QUIT OK P0993136 02 NEXT The name of the current Restriction service schedule appears on the display. Press # or NEXT to view the other Ringing service schedules. Press HOLD or OK to select the required schedule. You are viewing the active services. Press # or NEXT to view the other active services. Press RLS or EXIT to quit. The name of the current ringing service schedule appears on the display. Press # or NEXT to view the other Ringing service schedules. Press HOLD or OK to select the required schedule. You are viewing the active services. Press # or NEXT to view the other active services. Press RLS or EXIT to quit. The name of the current Routing service schedule appears on the display. Press # or NEXT to view the other Routing service schedules. Press HOLD or OK to select the required schedule. Display prompts and messages 45 Active services: (Continued) Display prompt Description of error or action <Sched> until * Press HOLD or OK to select this schedule, # or NEXT to view the next available schedule, or RLS or QUIT to exit. If you select this schedule, it remains active until the next automatic schedule begins. QUIT OK NEXT No services ON Services You have entered the Show services feature code and there is no active service. ON LIST There is a service active in your system. Press * or LIST to view the active services. Call log prompts These are the prompts you may receive when you are viewing your call logs: Call log prompts: Display prompt Description of error or action 1:Unknown name The caller's name is not available. 1:Unknown number The caller’s number is not available. 12:KATE SMITH the colon indicates a new item. NEXT ERASE MORE 12 KATE SMITH NEXT ERASE the symbol indicates that the call was answered. MORE 12 KATE SMITH NEXT ERASE the symbol indicates a long distance call. MORE 49/1234567890123 NEXT ERASE MORE / indicates the stored number was trimmed to its final 11 digits. Press the volume bar or MORE to show additional information about the call. Call(s) bumped One or more log entries are deleted by the Autobumping feature while you are viewing at the Call Log. Hold or release Hold or release your active call before entering Call Log. Telephony Features Handbook 46 Report and record alarm codes Call log prompts: (Continued) Display prompt Description of error or action In use: SETNAME The external line is in use. Jan 4 9:00a The repeat call counter, shown with time and date, indicates the number of calls you have received from the same caller. NEXT 3X ERASE Line061 NEXT ¯ 227 ERASE Line061 NEXT MORE MORE This call was logged manually. ¯Logit ERASE MORE Line061 NEXT This call was not answered. ERASE Messages & Calls MSG This call was answered at another telephone (227). CALLS MORE There are one or more items in your message waiting list, and there are one or more new items in your Call Log. Press FEATURE 806 to change the first line of the display to the current time and date. New calls begin You have viewed your last old log item and now you can view your new log items. No info to log No information is available for the call. No log assigned No log space has been assigned to the telephone. No resume item The resume item has been removed because of Autobumping, repeat call update, or log reallocation while you are looking at the Call Log. Report and record alarm codes An alarm telephone display shows Business Communications Manager system alarm codes when they occur. The installer assigns alarms to T7316 or M7324(N) two-line display telephones. If an alarm message appears on the alarm telephone display it shows an Alarm number and a Time: 1 Record the alarm number and time. 2 Call your customer service representative and report the alarm code. P0993136 02 Moving digital telephones 47 Moving digital telephones You can move a Business Communications Manager telephone to a new location within the system without losing its programmed settings. Set relocation (automatic telephone relocation) must be enabled in system programming. This makes the internal numbers, autodial settings, and personal speed dial codes remain with the telephone when it is unplugged. Note: The set relocation feature applies to the digital telephones and ATAs only. IP telephones, such as the i2004, i2002 and i2050, always retain their programming regardless of where you move them on the LAN or WAN. Automatic telephone relocation is disabled by default. Use the following procedure to enable set relocation. 1 In the Unified Manager, click the keys beside Services, Telephony Services, General settings. 2 Click the Feature settings heading. 3 In the Set relocation box, click Y. After set relocation is enabled, unplug the telephone and plug it in again at another location. It may take up to 45 seconds for the system to recognize the telephone. Tips Relocate existing telephones before new telephones are installed on the jacks that connected the existing telephones. This allows the moved telephones to retain their programming. Plugging a new telephone into a jack from which another telephone was removed, before the original telephone is reconnected to another jack, will result in the programming transferring to the new telephone. In this case, when the original telephone is plugged into another jack, it will receive default programming or the programming specifically entered for the DN record that corresponds to the new jack. When changing a telephone internal number (DN record), wait one minute automatic telephone relocation. When you relocate a telephone, the telephone must remain installed and connected in the new location for at least three minutes for the programming relocation to be complete. Moving the telephone again before the three-minute period may result in losing the programming. Telephony Features Handbook 48 Moving IP telephones Moving IP telephones IP telephones retain their DN when they are moved to a new location on the same subnet. The following instructions apply to Nortel IP telephones. To move an IP telephone without changing the DN: 1 Disconnect the power from the IP telephone or 3-port switch. 2 Disconnect the network connection. 3 At the new location, reconnect the network location and the power connection. 4 If the new location is on a different subnet, you will need to make the appropriate changes to the telephone IP addressing. However, do not change the S1 IP address or the S2 IP address. To move a Nortel IP telephone and change the DN: 1 Ask the system administrator to deregister the DN for your IP telephone. This process is described in the IP Telephony Configuration Guide. 2 Disconnect the network connection and the power connection from the telephone. 3 Connect the telephone at the new location. 4 You may need to perform the installation procedure, or the system administrator may have set the system to automatically assign a new DN. The detailed configuration procedure is described in the IP Telephony Configuration Guide. Keep DN alive If you want to retain DN-specific features such as Call Forward No answer and Call Forward on Busy if an IP telephone becomes disconnected, you must ensure that Keep DN alive is set to Yes in the DN record for telephone. Check with your system administrator if you do not have access to DN records on the Unified Manager. This process is detailed in the IP Telephony Configuration Guide. Warning: If the system is reset while an IP telephone is disconnected, the Keep DN alive feature becomes inactive until the telephone is reconnected. Note: When an IP telephone is disconnected, there is about a 40-second delay before the system activates Keep DN alive during which incoming calls will either get a busy signal or be rerouted to the Prime set, depending on how your system is programmed. The same type of delay occurs when the IP telephone is reconnected to the system. P0993136 02