Download Henny Penny 290 User's Manual

Model 290
SECTION 1. TROUBLESHOOTING
1-1. INTRODUCTION
This section provides troubleshooting information in the form
of an easy to read table.
If a problem occurs during the first operation of a new fryer,
recheck the installation per the Installation Section of this
manual.
Before troubleshooting, always recheck the operation procedures per Section 3 of this manual.
1-2. SAFETY
Where information is of particular importance or safety related,
the words DANGER, WARNING, CAUTION, and NOTICE are
used. Their usage is described below.
SAFETY ALERT SYMBOL is used with DANGER,
WARNING, or CAUTION which indicates a personal injury
type hazard.
NOTICE is used to highlight especially important information.
CAUTION used without the safety alert symbol indicates
a potentially hazardous situation which, if not avoided,
may result in property damage.
CAUTION indicates a potentially hazardous situation
which, if not avoided, may result in minor or moderate
injury.
WARNING indicates a potentially hazardous situation
which, if not avoided, could result in death or serious
injury.
DANGER INDICATES AN IMMINENTLY
HAZARDOUS SITUATION WHICH, IF NOT
AVOIDED, WILL RESULT IN DEATH OR SERIOUS
INJURY.
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Model 290
1-3. TROUBLESHOOTING
To isolate a malfunction, proceed as follows:
1.
Clearly define the problem (or symptom) and when it
occurs.
2.
Locate the problem in the Troubleshooting table.
3.
Review all possible causes. Then, one-at-a-time work
through the list of corrections until the problem is solved.
4.
Refer to the maintenance procedures in the Maintenance
Section to safely and properly make the checkout and repair needed.
If maintenance procedures are not followed correctly,
injuries and/or property damage could result.
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Model 290
Problem
Cause
Correction
COOKING SECTION
Product color not correct:
A. Too dark
• Temperature too high
• Check temperature setting
in the program mode; see
Programming Section in
Operator’s Manual
• Faulty temperature probe
• Remove and replace temperature probe
• Shortening too old
• Change shortening
• Shortening too dark
• Filter shortening
• Change shortening
• Breading product too far
• Bread product closer to
in advance
B. Too light
• Temperature too low
actual frying period
• Check temperature setting
• Remove and replace temperature probe
• Fryer incorrect preheat
• Allow proper preheat time
• Slow fryer heat-up/recovery
• Faulty element
• Wrong cook button
• Be sure to select the correct
pushed.
C. Product
greasy
amount of product to be cooked
• Shortening old
• Replace shortening
• Temperature too low
• Check temperature setting
• Temperature not recovered
when product was dropped
in frypot
• Faulty temperature probe
• Remove and replace defective
temperature probe
• Frypot overloaded
• Reduce cooking load
• Product not removed from
• Remove product from
frypot immediately after
end of cycle
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frypot immediately after
end of cycle
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Problem
Cause
Correction
COOKING SECTION (Continued)
D. Spotted
product
• Improper separation of the
product
• Breading not uniform on
the product
• Load product into racks
properly
• Sift breading regularly
• Separate product during
breading
• Burned breading particles
on product
• Product sticking together
• Filter the shortening more
frequently
• Separate product prior to
pressure cooking
E. Dryness of
product
• Moisture loss prior to
• Use fresh products
cooking
• Overcooking the product
• Reduce cooking time
• Reduce cooking
temperature
• Wrong cook button pushed
• Be sure to select the
correct amount of
product to be cooked
Product flavor
(taste):
A. Salty taste
• Breading mixture is too salty
• Sift breading after each use
• Incorrect breading mixture
• Discard old breading
• Incorrect choice of
• Use breading designed for
breading
B. Burned taste
C. Bland taste
• Burned shortening favor
• Replace shortening
• Frypot not properly cleaned
• Drain and clean frypot
• Raw product not fresh
• Use fresh raw product
• Breading mixture incorrect
• Use breading designed for
for product (spice content
too low)
• Cooking temperature too
high (spice flavors lost)
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the desired product
desired product
• Check temperature
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Problem
D. Rancid taste
Cause
COOKING SECTION (Continued)
• Shortening too old
Correction
• Replace shortening, and
follow recommended care
and use of shortening
• Infrequent filtering
• Replace shortening and
follow recommended care
and use of shortening
• Non-compatible products
cooked within the same
• Replace shortening
• Use compatible products,
shortening. - and follow
recommended care and use of
shortening
• Raw product not fresh
• Use fresh product
• Incorrect meat cut
• Use correct meat cutting
General:
A. Meat
separation
from bone
B. Bone color
not proper
procedures
• Overcooking
• Check cooking time
• Product not fresh
• Use fresh product
• Using frozen product
• Use fresh product
(black bone)
• Improper processing of
product (black bone)
• Product not thoroughly
cooked (red bone)
C. Breading falls
off
• Incorrect breading
procedures
• Product partially frozen
• Use proper processing
procedure for product
• Check cooking time
• Check cooking temperature
• Use correct breading
procedure
• Thoroughly thaw the
product, before breading
D. Product
sticking
together
• Product breaded too long
prior to cooking
• Improper loading
procedure
• Wrong cook button pushed
• Refer to breading and
frying instructions
• Properly load product per
loading procedures
• Be sure to select the
correct amount of product to
be cooked
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Model 290
Problem
With switch in
POWER position,
the fryer is completely inoperative
(NO POWER)
Cause
POWER SECTION
• Open circuit
Correction
• Check to see that unit is
plugged in
• Check the breaker or fuse
at supply box
• Check voltage at wall
receptacle
• Check MAIN POWER
switch; replace if defective
• Check cord and plug
• Check 15 amp fuses
Shortening will not heat
HEATING OF SHORTENING SECTION
• Blown fuse or tripped
• Reset breaker or replace fuse
circuit breaker at supply
box or control panel
• Blown fuse in PC board
• Replace glass fuse in board
• Faulty POWER/PUMP switch.
• Check POWER/PUMP switch
per maintenance section on
the POWER/PUMP switch
• Faulty cord and plug
• Check cord and plug
• Check power at receptacle
• Faulty drain switch
• Check drain switch per
maintenance section on
drain switches
• Faulty PC Board
• Remove and replace control
panel
• Faulty high limit control switch
• Check high limit control
switch per maintenance
section on the high limit
• Drain valve open
• Close drain valve
• Possible faulty temperature probe
• Replace temperature probe
• Faulty contactor
• Check contactor per maintenance
section on contactors
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Problem
Cause
Correction
HEATING OF SHORTENING SECTION (Continued)
Heating of shortening
• Low or improper voltage
• Use a meter and check the
receptacle against data plate
• Weak or burnt out element(s)
• Check heating element(s) per
Heating Elements Section
• Points in contactor bad
• Check contactor per Heating
Contactors Section
• Wire(s) loose
• Tighten
• Burnt or charred wire
connection
• Replace wire and clean
connectors
• Programming wrong
• Check temperature setting
in the program mode
• Faulty PC board
• Remove and replace control
panel
• Faulty temperature probe
• Remove and replace temperature
probe
• Check contactor for not
opening
• Check faulty contactor per
Heating Contactors Section
too slow
Shortening
overheating
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Problem
Cause
Correction
SHORTENING FOAMING/DRAINING SECTION
Foaming or boiling
over of shortening
• Water in shortening
• At end of a Cook Cycle,
drain shortening and clean
frypot; add fresh shortening
• Condensation line stopped up
• Remove and clean condensation
line
• Improper or bad
shortening
• Use recommended
shortening
• Improper filtering
• Refer to the procedure
covering filtering the shortening
• Cold zone full of cracklings
• Filter shortening
• Improper rinsing after
cleaning the fryer
• Clean and neutralize the
frypot; rinse with vinegar
to remove the alkaline, then
rinse with hot water and
dry frypot
Shortening will
not drain from frypot
• Drain valve clogged with
crumbs
• Open valve - push cleaning
rod through drain opening from
inside of frypot
Shortening leaking
through drain valve
• Obstruction in drain
• Remove obstruction
• Faulty drain valve
• Replace drain valve
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1-4. ERROR CODES
DISPLAY
In the event of a control system failure, the digital display shows an
error message. These messages are coded: “E04”, “E05”, “E06”,
“E41”. A constant tone is heard when an error code is displayed,
and to silence this tone, press any of the product buttons.
CAUSE
PANEL BOARD CORRECTION
“E04”
Control board overheating
Turn switch to OFF position, then turn
switch back to ON; if display still shows
“E04”, the board is getting too hot; check for
signs of overheating behind the control
panel; once panel cools down the controls
should return to normal; if “E04” persists,
replace the control
“E05”
Shortening overheating
Turn switch to OFF position, then back to
ON; if display shows “E05”, the heating
circuits and temperature probe should be
checked; once the unit cools down, the
controls should return to normal; if “E05”
persists, replace the controls
“E06”
Temperature probe failure
Turn switch to OFF position, then back to
ON; if the display shows “E06”, the temperature probe should be checked; once the
temperature probe is repaired, or replaced, the
controls should return to normal; if “E06”
persists, replace the controls
“E41”
Programming Failure
Turn switch to OFF position, then back to
ON. If display shows “E41”, the control
should be re-initialized (see programming
section); if the error code persists, replace
the control panel.
“E71”
Pump motor relay failure or
wiring problem
Replace relay if contacts are stuck closed;
check wiring on POWER/PUMP switch, or at
wall receptacle; L1 and N may be reversed
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1-4. ERROR CODES (Continued)
CE Only - Along with the error codes from page 1-11, CE
units have the following self-diagnostic error codes:
DISPLAY
CAUSE
“E10”
High limit
Reset the high limit by manually pushing up on the red reset
button; if the high limit does not reset, the high limit must be
replaced per the High Limt Temperature Control Section
“E15”
Drain Switch
Close the drain, using the drain valve handle; if display still
shows “E-15”, check the drain microswitch per the Drain
Switch Section
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PANEL BOARD CORRECTION
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